The Secret to Disarming Employee Excuses

Fill out this form to read the exclusive article by leadership expert Ken Phillips. Phillips explains important aspects of overcoming excuses by examining common excuse methods and productive responses for managers. 

employee excuses


The Coaching Skills Inventory offers a logical, 7-step formula for conducting coaching meetings based on mutual trust and respect. The inventory presents 18 typical coaching situations. Individuals choose the actions they would most likely take, generating an overall Coaching-Effectiveness Profile. Participants learn a proven meeting model to improve their performance.

Target Audience

The Coaching Skills Inventory instrument is appropriate for use with individual managers, a group of managers or supervisors in a department or work unit, or all the managers in an entire organization. It can also be used with prospective managers to help them prepare for their future coaching responsibilities.

employee excuses

The Coaching Skills Inventory can be used to:

• To acquaint leaders with a model for conducting effective coaching meetings that will have a positive impact on an employee’s job performance

  Help managers identify their coaching strengths and weaknesses, and compare this to a sample of more than 100 managers from a variety of industries and job functions

  Support appraisal and performance management systems.


Learn the 7 Steps of a Productive Coaching Meeting

1. Building a Relationship of Mutual Trust

2. Opening the Meeting

3. Getting Agreement

4. Exploring Alternatives

5. Getting a Commitment to Act

6. Handling Excuses

7. Closing the Meeting

employee excuses
employee excuses
employee excuses
employee excuses

Lora Pace


“Coaching Skills Inventory was really great. It helped identify the kinds of excuses employees usually throw at their managers and how to effectively handle those situations.”


Ready to improve your coaching skills?

Buy Now