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Elevate Skill Level

Learning to Listen is the communication training tool that will help you to achieve immediate, lasting results. With a focus on both visible and invisible aspects of listening behavior, Learning to Listen evaluates current skill level, shows individuals how to take an active role in the listening process, and then provides ample opportunities for practice and development.

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Improve Listening

The result? Employees who are well equipped to handle customer complaints, negotiate contracts, perform as team members, and lead departments. And that translates into a competitive advantage for your organization. Learning to Listen is appropriate for all individuals, but it's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role.
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Enhance Reliability

Whether you are looking for an instructor-led program or a self-paced learning option, this combination self-assessment, workbook, has been a trainer favorite for more than 15 years, and was just substantially enhanced! From background information and improved statistical reliability to preparation and facilitation guidelines, the third edition offers everything you need to get up to speed quickly and deliver a successful training experience.
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Improve listening skills in your organization

  • Determine listening effectiveness in three dimensions
  • Explore the visible and invisible aspects of listening
  • Learn what it takes both physically and mentally to listen
  • Understand common barriers to effective listening
  • Create a plan to put new skills into immediate action

View Solution

“Learning to Listen has proven to be the perfect instrument for determining the areas most needed for [listening] skill development. I have used Learning to Listen with many hundreds of corporate participants and it effectively assists us in guiding them along the path to becoming quality listeners.”
Jeffrey Patnaude, President, The Patnaude Group